Privacy Policy

Last updated: September 2026

1. Data Controller

The data controller responsible for the processing of personal data through the website adriaassist.eu is:

ADRIA ASSIST, nudenje pomoči na cesti, d.o.o.

Spodnje Škofije 186, 6281 Škofije, Slovenia

E-mail: info@adriaassist.eu

ADRIA ASSIST processes personal data in accordance with applicable data protection laws, including Regulation (EU) 2016/679 (GDPR).

2. What Data We Collect

We primarily collect personal data when you provide it to us through online forms or when you contact us.

Depending on the purpose, we may process:

first and last name,
email address and telephone number,
company information,
information related to a roadside assistance request,
vehicle information,
vehicle location data, where necessary to provide assistance,
the content of your message or other information you provide,
photographs or other documents uploaded through a form.

We collect and process data only to the extent necessary for the specific purpose.

3. Purposes and Legal Bases for Processing

We primarily use your personal data to:

process and fulfil roadside assistance requests,
organise and coordinate assistance services,
communicate with users and business partners,
handle enquiries and prepare offers,
process applications for cooperation within our partner network,
comply with legal obligations,
establish, exercise or defend legal claims.

Depending on the specific purpose, the legal basis for processing may be the performance of a contract or taking steps at the request of the individual prior to entering into a contract, compliance with a legal obligation, the legitimate interests of ADRIA ASSIST, or the individual’s consent where required.

4. Disclosure of Personal Data

Personal data may be accessed by authorised employees and collaborators of ADRIA ASSIST who need the information to perform their duties.

Where necessary to provide a specific roadside assistance service, ADRIA ASSIST may share relevant data with a selected local service provider or partner involved in carrying out the assistance.

Partners are provided only with the information necessary to provide the specific service.

We do not sell personal data and do not share it with third parties for their own marketing purposes.

5. Retention of Personal Data

We retain personal data for as long as necessary to fulfil the purposes for which it was collected and, where applicable, for as long as required by law or necessary to establish, exercise or defend legal claims.

When the data is no longer required, we delete, anonymise or otherwise appropriately dispose of it, unless further retention is required by law or necessary to protect our legitimate interests.

6. Cookies and Analytics

Our website uses cookies and similar technologies to ensure the proper functioning of the website and to analyse its use.

We use Google Analytics for statistical analysis. Statistical cookies are activated only based on the user’s choice in the cookie settings.

Further information about our use of cookies is available in our Cookie Policy.

7. Your Rights

Under applicable data protection laws, you may have the right to:

access your personal data,
correct inaccurate or incomplete data,
request the deletion of your personal data where the applicable conditions are met,
request restriction of processing,
object to processing where the applicable conditions are met,
request data portability where applicable,
withdraw your consent where processing is based on your consent.

To exercise your rights or for questions regarding the processing of personal data, you can contact us at: info@adriaassist.eu

You also have the right to lodge a complaint with the competent data protection supervisory authority.

8. Security of Personal Data

ADRIA ASSIST implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction, alteration or other unauthorised processing.

9. Automated Decision-Making and Profiling

ADRIA ASSIST does not carry out automated decision-making or profiling based on personal data collected through the website that produces legal or similarly significant effects on individuals.

10. Changes to this Privacy Policy

ADRIA ASSIST reserves the right to amend or update this Privacy Policy due to changes in legislation, the way personal data is processed or the operation of the website.

The current version of this Privacy Policy is always published on this website.

11. Contact

For any questions regarding the protection of personal data or to exercise your rights, you can contact us: