Serving international transport companies across all Italian regions with tire services, towing & heavy-vehicle repairs—fast, professional, and coordinated from a single control center.
Why Italy requires a specialist partner
Italy is a critical link on European north–south and east–west corridors: A1 (“Autostrada del Sole”), A4 (Turin–Trieste), A22 (Brenner), A14 (Adriatica) and more. Freight flows are intense—over 2.5 million trucks cross the Brenner Pass each year—so even short delays cascade into missed delivery windows and penalties.
The autostrade network itself is extensive (about 7,000+ km of motorways), crossing mountains, long tunnels and busy port approaches. Choosing a breakdown partner who understands these routes and concession rules is essential for predictable ETAs.
Adria Assist: market-leading coverage, one call
We provide 24/7/365 breakdown coordination for heavy and light commercial vehicles anywhere in Italy. Our dispatchers speak multiple languages and are trained for cross-border fleet operations. You get one number, one process, one invoice—with real-time updates until your vehicle is moving again.
What we handle (on-site or with recovery)
Tire incidents: punctures, blowouts, valve issues, damaged rims; mobile fitting and torque checks.
Mechanical & electrical faults: air leaks, belts/hoses, starter/alternator, batteries/jump-start, cooling, DEF/AdBlue dosing, minor wiring.
Diagnostics: EBS/ABS/ECU scanning, DPF warnings triage, sensor resets (where permissible roadside).
Fluids & fuel: misfuel drain coordination, emergency fuel delivery, coolant/oil top-ups.
Towing & recovery: tractors, trailers, buses, LGV/HGV; winching, load support, and onward towing to approved workshops.
Incident management: accident scene safety, coordination with concessionary patrols and authorities; post-incident reporting.
Coverage where you need it most
We prioritise time-critical corridors and borders used by international fleets:
A22 Brennero–Modena (Brenner Pass): Italy’s Alpine lifeline with frequent heavy-truck peaks. We stage resources and plan for known restrictions to keep ETAs realistic and accurate.
A4 Turin–Milan–Verona–Padua–Venice–Trieste: high freight density and port access.
A1 Milan–Bologna–Florence–Rome–Naples: the spine of the peninsula for time-sensitive FMCG and retail.
A14 Adriatica & A3/A2 Mediterranean: Adriatic corridor and southbound lanes for fresh and temperature-controlled cargo.
Key borders & ports: Brenner, Tarvisio (A23), Trieste, Gorizia/Nova Gorica, Ventimiglia, plus Genoa, Trieste, Venice, Livorno, Ancona—with procedures tuned for concession areas and port security.
A dispatch model built for fleets
1) Single call / digital intake. Share GPS, plate, trailer type, load notes (hazmat/temperature), and your maximum authorised spend.
2) Technician allocation. We select the nearest qualified heavy-vehicle resource (tire/mechanical/recovery), confirm parts availability, and give you an ETA.
3) On-site fix or tow. We aim to repair the roadside where safe; otherwise, we tow to a suitable workshop for commercial vehicles.
4) Transparent wrap-up. You receive work photos, parts used, timestamps, and a clear invoice—no surprises.
5) Continuous optimisation. We learn your lanes, depots, and seasonal spikes to pre-position help along your primary corridors.
Why international transport companies choose Adria Assist
Heavy-vehicle expertise: Not consumer roadside—we focus on HGVs, tractors, trailers, buses, and LCVs supporting freight.
True 24/7 operations: Dispatch, triage, and approvals are available around the clock—aligned with EU working-time and tachograph realities.
Multilingual coordination: English, Italian, German, and more—critical at borders and during police/concession interactions.
Predictable ETAs on critical routes: We integrate live traffic, concession notices, and Alpine restrictions into our planning.
Consolidated billing: One partner across Italy; simplified accounting vs. managing dozens of local providers.
Safety & compliance: Scene safety, ADR awareness, and secure data handling for driver and vehicle information.
Service focus areas
Tire Assistance (HGV & trailer)
Mobile fitting vehicles handle 315/70R22.5, 385/65R22.5, super-single and other common sizes; we verify load/axle specifications and torque to manufacturer guidance. Where stocks are tight, we coordinate express supply from partner depots to reduce dwell time.
Towing & Heavy Recovery
From low-clearance extractions to coach recovery, we dispatch the right equipment (rotators, low-beds, underlifts) sized to axle loads and incident geometry. We also arrange load support or transfer where needed for safe recovery.
Mechanical & Electrical
Road-side fixes for common HGV failures (air, electrical, cooling, fuel) and guided diagnostics to prevent unnecessary towing. When workshop repair is unavoidable, we select facilities that match OEM capabilities for your brand and body type.
SLAs you can operate on
Immediate triage: target under 5 minutes from call/message receipt.
ETA transparency: technician assigned with live ETA and contact.
Status cadence: en-route, on-site, repair/tow decision, vehicle moving.
Proof of work: photos and report, plus parts and labour detail.
Post-incident review: trends, root causes, and prevention ideas for your lanes.
(Actual ETAs depend on location, traffic and concession restrictions—especially across Alpine crossings and peak tourism periods.)
Pricing & approvals designed for control
We align with your pre-approved spend limits, which vary by service type (tire, roadside repair, or tow). Anything beyond that is cleared with your control tower first. Your finance team receives clean, itemised invoices with all supporting evidence.
How to request assistance (save this)
Step 1: Contact Adria Assist 24/7 with location + plate + load details
Step 2: Approve the estimate & ETA we send you
Step 3: Receive live updates until the vehicle is rolling
